1. Overview
This document sets out official contact information, location details, hours of operation and guest service procedures for Playtime Casino Hanover. The information is intended for guests, prospective visitors and members of the public who need to reach an appropriate department or representative at the venue. All contact details reflect information published on the official property website at hanover.playtimecasino.ca.
Playtime Casino Hanover is a land-based casino and entertainment venue operated by Gateway Casinos and Entertainment Limited. The property is located in Hanover, Ontario, Canada, and serves guests in the surrounding Grey County region.
2. Physical Location
Playtime Casino Hanover is located at:
275 5th Street
Hanover, Ontario
N4N 3W6
Canada
This address applies to in-person visits, written correspondence and on-site service inquiries. The on-site PlaySmart Centre, which provides responsible gambling information and support services, is also located at this address within the property.
3. Contact Details
Guests may contact Playtime Casino Hanover through the following verified channels.
3.1 Telephone
Main telephone number: 519-364-7606
This line is available for general inquiries, guest services and operational questions. Guests are advised to call during regular business hours for a timely response.
For inquiries related to responsible gambling support and the on-site PlaySmart Centre, guests may call the same main number and request extension 3245.
3.2 Email
Primary email address: [email protected]
This address is managed by the property team and is suitable for non-urgent inquiries, feedback and general correspondence.
3.3 Online Contact Form
An online contact form is available on the official property website at hanover.playtimecasino.ca/contact/. Guests who prefer written digital communication may submit inquiries through this form. Response times may vary depending on the nature of the inquiry and current volume of requests.
4. Hours of Operation
Operating hours at Playtime Casino Hanover may vary by day of the week and are subject to change based on operational decisions, statutory requirements or other circumstances. The following schedule reflects information published on the official contact page:
Day - Hours
Friday - 24 hours
Saturday - 24 hours
Other days - Variable; confirm directly with the venue
Because hours reported across third-party sources may be inconsistent, guests are strongly advised to verify current operating hours by contacting the venue directly by telephone at 519-364-7606 or by consulting the official website at hanover.playtimecasino.ca before visiting.
5. Guest Services and Inquiry Procedures
5.1 General Inquiries
General inquiries regarding the venue, on-site services or operational matters should be directed to the main telephone line, the official email address or the online contact form. For written requests, guests should include their full name, a clear description of the inquiry and a preferred contact method.
5.2 Complaints and Feedback
Guests who wish to submit a formal complaint or provide feedback regarding their experience at Playtime Casino Hanover should do so in writing via email at [email protected] or through the online contact form. The property team will review submissions and respond in accordance with applicable service standards.
5.3 Accessibility and Special Requirements
Guests with accessibility requirements or specific accommodation needs during their visit are encouraged to contact the venue in advance by telephone at 519-364-7606. Advance notice allows the property team to make appropriate arrangements prior to the guest’s arrival.
6. Responsible Gambling Support
A PlaySmart Centre operates on-site at Playtime Casino Hanover at 275 5th Street, Hanover, Ontario, N4N 3W6. The PlaySmart Centre is part of Ontario’s responsible gambling program and provides information, resources and support to guests who may have concerns related to gambling behaviour.
PlaySmart Centre staff are available at the Hanover location on the following schedule:
Day - Hours
Wednesday - 12:00 to 17:00
Friday - 17:00 to 22:00
Saturday - 15:00 to 20:00
To reach the PlaySmart Centre directly, guests may call 519-364-7606 and request extension 3245.
Guests seeking additional support outside of PlaySmart Centre hours may contact ConnexOntario, a province-wide helpline providing referrals to mental health, addiction and problem gambling services in Ontario.
7. Age Requirement
Access to the gaming areas of Playtime Casino Hanover is restricted to individuals who are 19 years of age or older, in accordance with Ontario provincial regulations. Guests may be required to present valid government-issued identification confirming their age and identity upon entry or at any point during their visit. The venue reserves the right to refuse entry or service to any individual who cannot provide satisfactory proof of age.
8. Official Website and Verified Sources
The official website for Playtime Casino Hanover is hanover.playtimecasino.ca. This subdomain is the only verified official digital presence for the property. Guests are advised to rely on this source and the contact details listed in this document when seeking information about the venue.
Third-party websites, directory listings and social media profiles may contain outdated or inaccurate information regarding hours, contact details or services. Playtime Casino Hanover does not assume responsibility for the accuracy of information published on unofficial or third-party platforms.
For contact, service and operational inquiries, the following verified details apply:
- Address: 275 5th Street, Hanover, ON N4N 3W6
- Telephone: 519-364-7606
- Email: [email protected]
- Website: hanover.playtimecasino.ca